SimpleWater Tap Score Reviews

Mytapscore.com has a 30-day return policy. If a customer is dissatisfied with their purchase within the first 30 days, they can contact the company for an exchange or refund. The refund will be the entire price paid for the product, minus a shipping and restocking fee, provided the sample has not been submitted for testing. The company also offers exchanges for a product of the same dollar value, minus a shipping and restocking fee. However, international purchases of US testing products and Do-It-Yourself screening and testing products cannot be returned and are not covered by this return policy. Once these items are sold, their sale is final. Refunds are typically processed within 5 business days, and a credit will be applied to the original method of payment. All samples must be returned for testing no later than 3 months after purchase.

Regarding the shipping policy, Mytapscore.com ships packages from their distribution center in Berkeley, California. They fulfill and ship orders Monday through Friday. All packages include a free shipping option, but customers also have the option to upgrade to faster options. Most orders ship out within 36 hours after the order is placed even with the free shipping option. Some testing packages include overnight return shipping to the lab by default. The company can ship internationally, however, they are not able to provide free shipping like they can for US domestic orders. Additionally, they are unable to provide prepaid return labels back to the laboratory for international orders.

Mytapscore.com is a platform that provides water testing services for homeowners and businesses. The website offers a variety of testing options, including basic tests for common contaminants and comprehensive tests that cover a wide range of potential contaminants. Their comprehensive analysis covers various contaminants, from common ones like lead and arsenic to specialized risks such as pharmaceuticals, bacteria, and microplastics. The process of completing the testing is simple, especially with the step-by-step kit they provided. The dashboard with water sample results is user-friendly. The website is beautifully crafted and exceptionally user-friendly. The basic information is clear, concise, and easy to interpret. All of this information is easily downloaded and can be shared with others via a secure link. The customer service is efficient, personable, and tenaciously reliable. They are partnered with a vast network of fully certified and accredited facilities across the U.S. and they guarantee the accuracy and reliability of the results. The services are cost-effective and the turnaround from start to finish is timely and quick. The testing results pointed out issues that were not known before, so it's definitely worth doing. After receiving the results, the customer service representative takes time explaining areas that are of higher risks and some not to worry about. They also discuss different filtering systems for a better understanding and background when talking to the water filtration companies. Overall, it's a very positive experience. The services are highly recommended by the users.

Ordering a test from Mytapscore.com involves a few steps. First, select the desired test from the available options on the website. After adding the test to the cart, proceed to the checkout. During checkout, provide an email address where the test results will be sent. Once the order is placed, a testing kit will be shipped which includes everything needed to collect a water sample. After collecting the sample, use the pre-paid shipping to send the sample to the closest specialized lab. The lab will then conduct the testing and the results will be sent via email within 5 to 7 business days. It's a simple and factual process to ensure the quality of your drinking water.

Mytapscore.com offers several types of water test kits. For city water, there are three main kits: the Essential City Water Test which tests for 49 analytes and is primarily concerned with metals, aging pipes, and infrastructure; the Advanced City Water Test which tests for 111 analytes and includes metals, minerals, and chlorine-related byproducts; and the Extended City Water Test which tests for 120 analytes and includes analysis of radioactive particles and additional disinfection byproducts.

For well water, there are also three main kits: the Essential Well Water Test which tests for 54 analytes and is ideal for regular testing of private or shared well water; the Advanced Well Water Test which tests for 114 analytes and is recommended for those on a private well located near industrial, agricultural, or other human activity; and the Extended Well Water Test which tests for 184 analytes and includes additional risk factors including radioactive particles, radon, tannins, bacteria, plasticizers and pesticides.

These kits are designed to make testing drinking water simple, fast, and factual. They come with everything needed to collect a sample, which is then sent to a certified laboratory for testing. The results are provided in an interactive report that explains contaminant levels and what to do next. The report also includes a unique algorithm that considers the water’s aesthetics, impact on health, impact on plumbing, and how it compares to health and regulatory benchmarks to create a score for water quality. The report also provides treatment recommendations that are unbiased and designed to reduce or remove specific contamination risks.